---
title: Service agent
customers-call-it: addition
url: /docs/features/agents/presets/agents.service-role
---

# Service agent

The general service role: it reads your business, sites, items and inbox, prepares setups for you to accept, and asks you before anything that reaches outside or cannot be undone. Choosing it makes the agent principal you pick a draft teammate; you activate it when you are ready.

## What it adds or changes

- **Part of**: Chat
- **Asks first**: Before consequential actions

Choosing it activates nothing

## What it needs

It needs:

- The agent principal of yours this teammate will be (required)