Customer support

Coming soon. This isn't available to customers yet.

Add Customer support to your Auto responder to answer customers about their orders, from New to Solved. It comes with its own built-in automation, named Customer support.

Use it when

Use it when customers email you about what they bought. A message given one of its starting tags becomes a Customer support conversation, and when they write again on its thread, their conversation is told they wrote.

What it adds or changes

• Part of: Store

Nothing is sent by itself

Example

A bakery adds Customer support and starts it with the tag support. Ada's email "Where is my order?" is tagged support, so a Customer support conversation starts for her in New.

Limits

Nothing is sent by itself. It can be added only where Store is on. Adding it again changes nothing.