---
title: Customer support
customers-call-it: addition
url: /docs/features/auto-responder/presets/store.customer-support
---

# Customer support

**Coming soon.** This isn't available to customers yet.

Add Customer support to your Auto responder to answer customers about their orders, from New to Solved. It comes with its own built-in automation, named Customer support.

## Use it when

Use it when customers email you about what they bought. A message given one of its starting tags becomes a Customer support conversation, and when they write again on its thread, their conversation is told they wrote.

## What it adds or changes

- **Part of**: Store

Nothing is sent by itself

## Example

A bakery adds Customer support and starts it with the tag `support`. Ada's email "Where is my order?" is tagged `support`, so a Customer support conversation starts for her in New.

## Limits

Nothing is sent by itself. It can be added only where Store is on. Adding it again changes nothing.