---
title: Chat
customers-call-it: feature
url: /docs/features/chat
---

# Chat

**Coming soon.** This isn't available to customers yet.

Talk with your team, agents and guests in one place.

## What you can do

Chat is coming soon. When it opens, you'll be able to:

- Start a conversation, message a teammate, or open a channel for a topic that the whole team can read or only its members.
- Bring in a conversation from email, text or another chat.
- Write with bold, italics, lists, links and emoji.
- React to a message with an emoji, and see who else did. Messages brought in from email or text take no reactions, since the sender would never see them.
- Attach files from Drive or your computer, pin a conversation to the top of your own list, and choose whether you hear about everything, only mentions, or nothing for a while.
- Invite a guest without an account into one conversation, to read only or to reply.
- Post updates from a connected app in a conversation, one by one, grouped by kind, or as a scheduled summary.
- Have an agent answer in a conversation: every message in a direct conversation, only when it's mentioned or given a task, or when a message matches a rule you write.

## How to set it up

Chat is on when your business starts. If it was turned off, this turns it back on; while it's on, Add feature shows no **Chat** card.

1. Under the last item in your sidebar, press **Add item**.
2. Press **Add feature**.
3. In **Search**, type **Chat**.
4. On the **Chat** card, press **Turn on**.

Chat is on again. If a window called **Turn on Chat** opens first, read what it says and press **Turn on** there.

## How to start a chat

1. Open **Chat** in your sidebar.
2. Press **Start a conversation**, the pen button at the top of your conversations.
3. Choose **New chat**.
4. Type your message where it says **Message Chat…**, then press **Send** or Enter.

Your message shows in the conversation, and the answer appears under it. To write to a person instead, choose **Message a teammate** in step 3 and pick their name.

## What you can add

- [Group by event type](/docs/features/chat/presets/chat.feed.grouped): Show updates of the same kind together in your conversation.
- [Individual feed items](/docs/features/chat/presets/chat.feed.items): Show each update from your connected apps as its own message.
- [Scheduled digest](/docs/features/chat/presets/chat.feed.digest): Show updates as a digest, once you set its schedule

## Built-in automation

- [Chat](/docs/features/chat/automations/chat): Post app updates and digests in conversations, and pass matching messages to the agents you choose.

## Limits

- Chat shows **Soon** in the sidebar and can't be opened yet. The Assistant lives in Chat, so it isn't available yet either.
- A conversation holds up to 50 people and agents. A message is up to 8,000 characters with up to 10 attachments.
- Guests see only new messages: never earlier messages, internal notes, other conversations or your business's data.
- Sharing messages to another channel sends their text only, never their attachments.