---
title: Enquiries
customers-call-it: feature
url: /docs/features/data/presets/contact-form-table
---

# Enquiries

Keep every message people send through your website's contact form in one list, see who's answering each one, and mark them closed when you're done.

## Use it when

Use it when your website has a contact form and you want each message kept, shared with your team and followed through to an answer.

## Use something else when

If people are asking for a price, use [Quote requests](/docs/features/data/presets/quote-requests-table). For an address book of people you already work with, use [Contacts](/docs/features/data/presets/contacts-table).

## How to add it

The usual way is with a contact form on your website:

1. Open **My Sites**, open your site, and choose **Forms** in the editor's side panel.
2. Press **Add a form**, pick **Contact enquiries** and press **Use**.
3. Choose **New response workspace** and type its **Workspace name** (it starts as "Enquiries"), or choose **Use existing workspace** to send messages to a table you already have.
4. Press **Review changes**, then **Apply**. You see **Form and responses saved**, and Enquiries appears in your sidebar.
5. To put the form on a page, open it in **Forms**, press **Settings**, then **Put on a page**. Choose the page, press **Put it here**, then press **Publish**.

You can also add the table on its own from **My Business**, **Advanced**, **Data**, **New data**, and connect a form later. See [Forms and responses](/docs/forms-and-responses).

## How to get an email about each new enquiry

New enquiries don't email anyone until you choose who should hear about them.

1. Open **My Sites**, open your site, and choose **Forms** in the editor's side panel.
2. Open the form, press **Settings**, then **Workspace settings**.
3. Open **Settings**. Under **Who gets new responses?**, tick the staff who should get an email. **Send from** shows the address it's sent from.
4. Press **Save**. From now on, each new response sends them an email.

## How to mark an enquiry as dealt with

1. Open Enquiries and click the message.
2. Set **Status** to **In progress** while you work on it, and **Closed** when you've answered.

Reply to the person from your own email; the table doesn't send replies.

## How to change request handling

New Enquiries tables include an **Assigned to** field and internal handling stages. Open **Automations**, then the built-in entry with your table's name. Change the configured assignment or follow-up wait there; nobody is assigned unless you choose them.

The supplied follow-up waits two weekdays, reads the enquiry again, and adds an internal note only while it is still new and unassigned. Moving it on or assigning someone stops that nudge. The reply stage keeps your words as an internal note, not a customer email. Existing tables keep their current handling until a reviewed upgrade.

## How to add an enquiry

1. Open the Enquiries table from your sidebar, or open **My Business**, then **Advanced**, then **Data**, and pick it.
2. Press **New enquiry**. If you renamed the table, the button may say something else.
3. A window called **New enquiry** opens. Type the customer's name in the title at the top, where it says **Untitled**.
4. In the record window, fill in the **Email** and **Message** if you have them.
5. Press **Create enquiry**.

You see **Enquiry created**.

## What it adds or changes

- **Opens as**: Table only
- **Columns**: Name · Status · Email · Message · Assigned to

Empty response workspace · notification automation starts paused

It adds a table with these columns:

| Column | Type | Choices |
|---|---|---|
| Name | text |  |
| Status | single choice | New, In progress, Closed |
| Email | email |  |
| Message | long text |  |
| Assigned to | person |  |

## How it works

It runs its own built-in automation, called Enquiries. Tell staff about a new response: read a new response, choose the staff destinations and email its full details. Empty recipient groups send nobody.

## Example

Brightside Cleaning, a fictional cleaning business, adds a contact form to its website and ticks its office manager under **Who gets new responses?**. A visitor asks whether Brightside cleans offices at weekends. The office manager gets an email, sets the enquiry to **In progress**, replies from her own inbox and sets it to **Closed**.

## If something isn't working

- **Nobody gets an email about new enquiries.** Nobody has been chosen yet. Follow [How to get an email about each new enquiry](#how-to-get-an-email-about-each-new-enquiry).
- **"No approved business sender. Set one up in Settings → Domains & email."** GrowLocal needs an address to send from first. Set one up there, then come back and press **Save**.
- **"No approved staff destinations are set up. Ask your business administrator to add one."** There's nobody to choose yet. Ask your administrator.
- **"You don't have permission to change response notifications."** Ask an admin of your business to choose who gets emails.
- **The form is saved but visitors can't see it.** It isn't on a page yet, or the site isn't published. Open the form's **Settings** in **Forms**, press **Put on a page**, then **Publish**.

## Limits

- People who write to you don't get an automatic reply. Answer them from your own email.

## Related

- [Contact enquiries](/docs/features/sites/presets/contact-message-form): A contact form and a place to manage its responses