FAQ
Questions and answers for your site: the questions people ask you, each with your answer, in the order you choose.
Use it when
Use it when customers keep asking the same things, such as parking, prices, booking or what to bring, and you want the answers on your website.
Use something else when
For what customers say about you, use Testimonials. For what you offer and what it costs, use Services.
How to add it
- Open your site in My Sites.
- Under its sidebar, press Add item.
- Press Add to site.
- Choose FAQ and keep New table, or reuse a compatible existing table.
- Check the public columns, then press Review changes.
- Check the changes and press Apply.
The table appears in this site's sidebar, not as a separate app sidebar feature. See FAQ on your site for settings and putting it on a page. No existing rows are copied or published.
How to add a question
- Open FAQ, or the name you gave it.
- Press New item. If you renamed the table, the button may say something else.
- Under Question, type the question, such as "Do I need to be home?".
- Type your answer under Answer.
- Press Create item.
You see Item created, and the question is in your list.
What it adds or changes
- Opens as: Table
- Columns: Question · Answer · Order
- Works with: Data on your site
Creates an empty table · no rows or automations
It adds a table with these columns:
| Column | Type | Choices |
|---|---|---|
| Question | text | |
| Answer | long text | |
| Order | integer |
Settings
| Setting | What it does | Default |
|---|---|---|
| Label | The name of the questions and answers table created in this business. | FAQ |
Example
Brightside Cleaning, a fictional cleaning business, adds "Do I need to be home?" with the answer "No. Leave a key in the lockbox and we'll text you when we're done", Order 1, and "Do you bring your own supplies?", Order 2.
Limits
- Questions aren't copied in from your website or reviews. Add each one yourself.
- Applying the preset twice makes two tables; apply it once and keep adding questions.