---
title: FAQ
customers-call-it: feature
url: /docs/features/data/presets/faq-table
---

# FAQ

Questions and answers for your site: the questions people ask you, each with your answer, in the order you choose.

## Use it when

Use it when customers keep asking the same things, such as parking, prices, booking or what to bring, and you want the answers on your website.

## Use something else when

For what customers say about you, use [Testimonials](/docs/features/data/presets/testimonials-table). For what you offer and what it costs, use [Services](/docs/features/data/presets/services-table).

## How to add it

1. Open your site in **My Sites**.
2. Under its sidebar, press **Add item**.
3. Press **Add to site**.
4. Choose **FAQ** and keep **New table**, or reuse a compatible existing table.
5. Check the public columns, then press **Review changes**.
6. Check the changes and press **Apply**.

The table appears in this site's sidebar, not as a separate app sidebar feature. See [FAQ on your site](/docs/features/sites/presets/faq-section) for settings and putting it on a page. No existing rows are copied or published.

## How to add a question

1. Open **FAQ**, or the name you gave it.
2. Press **New item**. If you renamed the table, the button may say something else.
3. Under **Question**, type the question, such as "Do I need to be home?".
4. Type your answer under **Answer**.
5. Press **Create item**.

You see **Item created**, and the question is in your list.

## What it adds or changes

- **Opens as**: Table
- **Columns**: Question · Answer · Order
- **Works with**: Data on your site

Creates an empty table · no rows or automations

It adds a table with these columns:

| Column | Type | Choices |
|---|---|---|
| Question | text |  |
| Answer | long text |  |
| Order | integer |  |

## Settings

| Setting | What it does | Default |
|---|---|---|
| Label | The name of the questions and answers table created in this business. | FAQ |

## Example

Brightside Cleaning, a fictional cleaning business, adds "Do I need to be home?" with the answer "No. Leave a key in the lockbox and we'll text you when we're done", **Order** 1, and "Do you bring your own supplies?", **Order** 2.

## Limits

- Questions aren't copied in from your website or reviews. Add each one yourself.
- Applying the preset twice makes two tables; apply it once and keep adding questions.