---
title: Visit requests
customers-call-it: feature
url: /docs/features/data/presets/handyman-visit-requests-table
---

# Visit requests

A table for handyman visit requests: contact details, the address, the tasks, photos, the rate chosen and hours, a preferred date, the estimate reference when a calculator is connected and where each visit stands. A form on your website fills it in, or you add requests yourself, and you move each one from new to scheduled to done or closed.

## Use it when

Use it when a handyman wants visitors to describe the jobs, send photos and say whether they want hourly, half-day or full-day help, so the visit can be planned and priced with the small-job minimum. It is the response workspace the [Handyman visit requests](/docs/features/sites/presets/handyman-visit-form) form writes to; add it on its own when you want the table first and will connect the form later.

## Use something else when

An urgent repair that needs an emergency route is Service requests. A business that does not charge by time can use the general Quote request form.

## How to add a request

1. Open the Visit requests table from your sidebar, or open **My Business**, then **Advanced**, then **Data**, and pick it.
2. Press **New request**. If you renamed the table, the button may say something else.
3. Under **Name**, type the customer's name, such as "Sam Patel".
4. Fill in the **Phone** and **Service address** if you have them.
5. Press **Create request**.

You see **Request created**.

## What it adds or changes

- **Opens as**: Table only
- **Columns**: Name · Status · Email · Phone · Service address · What needs doing? · How long? · Hours · Photos · Preferred date

Empty response workspace · notification automation starts paused

It adds a table with these columns:

| Column | Type | Choices |
|---|---|---|
| Name | text |  |
| Status | single choice | New, Scheduled, Done, Closed |
| Email | email |  |
| Phone | text |  |
| Service address | text |  |
| What needs doing? | long text |  |
| How long? | single choice | By the hour, Half day (4 hours), Full day (8 hours) |
| Hours | decimal |  |
| Photos | images |  |
| Preferred date | date |  |
| Estimate reference | text |  |
| Assigned to | person |  |

## Settings

| Setting | What it does | Default |
|---|---|---|
| Label | The table's name, which also titles its one table view. | Visit requests |

## How it works

It runs its own built-in automation, called Visit requests. Tell staff about a new response: read a new response, choose the staff destinations and email its full details. Empty recipient groups send nobody.

## Example

Fix-It Fran, a fictional sole trader, adds the form and connects her handyman calculator. A visitor asks to mount a TV and hang shelves, picks By the hour and 2.5 hours, and sees the price with Fran's minimum applied. The request lands as `new`; Fran moves it to `scheduled` once a time is agreed and `done` after the visit.

## Limits

Hours are asked only for hourly work and are the visitor's estimate. The minimum is applied by your calculator, not by the form. A preferred date is not a booking. Changing the status contacts nobody. The staff-notification automation starts paused.

## Related

- [Handyman visit requests](/docs/features/sites/presets/handyman-visit-form): A request-a-visit form with tasks, photos and rate choice