---
title: Service business store
customers-call-it: built-in automation
url: /docs/features/store/automations/store.service-business
---

# Service business store

**Coming soon.** This isn't available to customers yet.

Track information requests, start work on paid orders, release expired holds and close inactive carts.

## What it adds or changes

It powers Service business store: the app lists the installed automation under that name.

## What it needs

What starts each stage:

- **Follow up when you ask for information** starts on A store action is requested.
- **Start work once paid** starts on An order is fully paid.

## How it works

1. **Follow up when you ask for information**: When you request information, marks the customer Engaged. Nothing is sent to the customer. You can edit its steps.
2. **Start work once paid**: Moves a fully paid order from New to In progress. Nothing is charged, shipped or sent. You can edit its steps.
3. **Release expired stock holds**: Releases expired held stock and expires its unpaid checkout. Allocated stock and successful payments are kept. You can edit its steps.
4. **Release expired gift and discount holds**: Releases an unpaid checkout's held gift balance and discount capacity at its accepted deadline, including orders with no stock. You can edit its steps.
5. **Close inactive carts**: Closes open, unpaid carts after the inactivity period you set and releases held stock. Converted carts and payments are kept. You can edit its steps.
6. **Email gift cards to recipients**: Emails a paid gift card to its recipient at the time the buyer chose, using your sender and template. You can edit its steps.
7. **Reward referrers**: Gives a referrer their reward once the friend's paid order is past the waiting period without a refund. You can edit its steps.
8. **Email reward codes to customers**: Emails a customer the loyalty or referral reward code they earned, using your sender and template. You can edit its steps.

## Limits

- **Follow up when you ask for information**: Reads the one customer a request named and moves them along Store's own configured stage edge; nothing is sent, charged or published.
- **Start work once paid**: Reads the order a payment completed and moves it along Store's own configured order stage edge; nothing is charged, refunded, shipped or sent.
- **Release expired stock holds**: Reads one stock hold and releases it if it is still held past its deadline, expiring its confirmed, unpaid checkout; no payment or allocated-stock changes.
- **Release expired gift and discount holds**: Expires one accepted unpaid checkout past its promotional-hold deadline, atomically releasing its gift balance, discount capacity and held stock; no payment or allocated-stock changes.
- **Close inactive carts**: Reads one cart's activity and abandons it if it is still open, unpaid and inactive, releasing its checkout's held reservations; never converted carts or payments.
- **Email gift cards to recipients**: Read one waiting gift card email, send it through Email with the Store's chosen sender and accepted transactional template, and mark it sent. No charge, balance or order change.
- **Reward referrers**: Reward or cancel one referral whose waiting period has ended: issue the referrer's single-use code or gift card balance. No charge or order change.
- **Email reward codes to customers**: Read one waiting reward code email, send it through Email with the Store's chosen sender and accepted transactional template, and mark it sent. No charge, balance, reward or order change.

## Related

- [Service business store](/docs/features/store/presets/store.service-business): A customer notebook, a service work board and no shipping